Problem activating Hexeract on my new Mac, serial number is good but answer is that my email address is wrong..



  • Hi, i have problem activating Hexeract on my new Mac, when clicking on activate, the answer is that my email address is wrong (my serial number is good).. but i checked 3 times and it is the right address (made sure also there's no misspelling), the one where the synth was initially bought... Any cue on how i can work this out?
    Please let me know
    Thanks



  • Hi,

    which macOS version and which DAW are you using? Might be a sandboxing issue.


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