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  4. Problem activating Hexeract on my new Mac, serial number is good but answer is that my email address is wrong..

Problem activating Hexeract on my new Mac, serial number is good but answer is that my email address is wrong..

  • R

    Hi, i have problem activating Hexeract on my new Mac, when clicking on activate, the answer is that my email address is wrong (my serial number is good).. but i checked 3 times and it is the right address (made sure also there's no misspelling), the one where the synth was initially bought... Any cue on how i can work this out?
    Please let me know
    Thanks

    0
  • Christoph Hart

    Hi,

    which macOS version and which DAW are you using? Might be a sandboxing issue.

    0
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